quality SYSTEM
To achieve the required levels of customer satisfaction, our priority is to maintain the quality and safety of our service.
Quality management is a business philosophy designed to improve the results of an organization’s management system; guarantee its long-term survival through a consistent focus on improving to customer satisfaction; and meet the needs of customers, employees, owners, suppliers and society. It is an issue of ever-increasing importance in the travel and transportation industry. Quality assurance makes it possible to discover the source of errors and thus make fundamental improvements to internal processes.
Our quality system is based on ISO 9002 and is in accordance with EU-OPS regulations, which provides systematic support in helping us achieve our quality safety objectivities, and in our endeavors to constantly improve our safety-relevant processes.
